Complaints policy
Find out all about making a complaint

Complaints Policy

CCM Complaints Policy

Complaints Policy

CCM Recruitment International (“CCM”) is a group of companies first established in Ireland (CCM International Limited) on February 1988. CCM later expanded its business to Australia (CCM Recruitment International Pty Ltd) and United Kingdom
(CCM Recruitment Services Limited) and is ultimately owned by MIMS Pte Ltd (based in Singapore).

CCM is committed to dealing effectively with any complaints you may have about our service. If we got something wrong, we will apologise and where possible we will try to put things right. We aim to learn from our mistakes and use the information we gain to improve our services.

How to make a complaint

  • Please request a complaints form from the CCM staff member you have been dealing with,
or if you would prefer please email to or give us a call on +353 (0) 1 836 6092.
  • You are able to choose how you would like us to communicate with you around your complaint –
be it by phone, in writing, or in person. If you are making a complaint on behalf of somebody else,
we will need their agreement to you acting on their behalf.
  • CCM will formally acknowledge your complaint within 5 working days and let you know how we intend to deal with it.

Resolution of complaint

  • The complaints will be registered in Candidates Grievance Register (CGR) maintained electronically and/or physically, and shall include full details of the complainant (name, address and contact details), date of receipt, fact of the complaint, category of complaint and etc.
  • Depending upon the type of complaints, the Grievance Redressal Committee (GRC) of CCM will take steps to redress the grievances with care and diligence promptly. The GRC meets for discussion on bi-weekly basis. The GRC target to resolve all pending issues for redressal/compliant in its bi-weekly meetings.
  • A full response to your complaint will be drafted by the appointed member of the CGR, and this will be sent out to you with any supporting documentary evidence. In addition, if CGR considers it appropriate, s/he may wish to discuss the events surrounding your complaint directly with you.
  • If you are not satisfied with the outcome you can request in writing that the decision of the GRC to be reviewed. This will then be escalated to Ms Kelly Koh, Senior Legal Counsel from MIMS Pte Ltd, who will review the initial decision. We will let you know of the outcome of this review in writing as soon as possible. This decision will be final.
  • We aim to acknowledge, investigate and resolve all complaints within 15 working days of receipt.

Do you want to contact us?

You can also send complaint request by using our contact form on the contact site. Please describe the problem you have been dealing with, and send a message.